All Claimants FAQ
Please review these most frequently asked questions. These will assist you in some of the most common questions you may have.
- 1. I submitted my information via the secure portal however I did not receive a response.
- 2. Why do we need to provide bank statements?
- 3. I only have a joint account, will this be a problem?
- Are there any additional fees involved?
- Can I change the way I receive my payment?
- Can I change the way I submit my information to Shieldpay?
- Can we pay the funds in another currency?
- How can I be assured that the personal documents I send are securely received?
- How can I contact Shieldpay?
- How will Shieldpay be sharing my personal data?
- I have received an email from Shieldpay, is it safe?
- I received an email requesting that I provide a bank statement however I do not have access to a paper-based statement or online banking.
- I sent a request for cheque and have not received an update.
- The name on my bank account is different to my legal name.
- What checks does Shieldpay need to do?
- What happens if my bank account is not a UK bank account?
- What is DirectID and is there an alternative way to provide my bank details to receive my compensation?
- What is my settlement amount?
- When can I expect to receive a response from the Shieldpay support team?
- When will I receive my payment?
- Why do you need to verify my bank account?
- Why is it taking so long to receive my payment?
- Why is Shieldpay involved in my litigation claim?