Mass Litigation Claimant
Most frequently asked questions
- What is DirectID and is there an alternative way to provide my bank details to receive my compensation?
- 1. I was asked to provide a bank statement, but the link provided did not allow that. What should I do?
- 2. I have received a link but it has expired. What should I do?
- 3. My personal information has changed (for example, my home address, bank account or official name)
- 4. When will I get paid?
All Claimants FAQ
- 1. I submitted my information via the secure portal however I did not receive a response.
- 2. Why do we need to provide bank statements?
- 3. I only have a joint account, will this be a problem?
- Are there any additional fees involved?
- Can I change the way I receive my payment?
- Can I change the way I submit my information to Shieldpay?