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Mass Litigation Claimant

Most frequently asked questions

  • What is DirectID and is there an alternative way to provide my bank details to receive my compensation?
  • 1. I was asked to provide a bank statement, but the link provided did not allow that. What should I do?
  • 2. I have received a link but it has expired. What should I do?
  • 3. My personal information has changed (for example, my home address, bank account or official name)
  • 4. When will I get paid?

All Claimants FAQ

  • 1. I submitted my information via the secure portal however I did not receive a response.
  • 2. Why do we need to provide bank statements?
  • 3. I only have a joint account, will this be a problem?
  • Are there any additional fees involved?
  • Can I change the way I receive my payment?
  • Can I change the way I submit my information to Shieldpay?
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