Consumer
Key information
- Who is responsible for paying the fees?
- When should I use Shieldpay?
- What is Shieldpay?
- Why do you charge service fees?
- How will the fee show in the final amount I receive from Shieldpay?
- How is Shieldpay different from Paypal?
Signing up
- What details do I need for the other party to send or request payment?
- I'm trying to sign up but it's asking me for a 6 digit PIN, what is this?
- What do I need to know about opening a Shieldpay account?
- Why do you ask for my date of birth?
- Why do you ask for my address?
- Why do I need a password and PIN?
Managing my account
Funding, Withdrawing & Refunds
Payments
- What is a cross border transaction fee?
- How do I send payments?
- How do I receive payments?
- How do I request payments?
- Transaction best practices
- Are there any fees if the transaction is cancelled?
Security & Legal
- How does Shieldpay protect me?
- How do we verify users?
- What to do in case of a security problem
- Why do I need to complete ID verification?
- I can log in but I'm worried about activity on my account
- What happens if I experience losses due to unauthorised usage?
Communicating
Disputes
- 1. I want to dispute the transaction with the other person. What can I do?
- 2. Who can raise a dispute?
- 3. What happens to the funds during a dispute?
- 4. How do I raise a dispute?
- 5. What information do Shieldpay need from me to be able to raise my dispute?
- 6. What happens when you have enough Reasonable Evidence?