Consumer
Key information
- Who is responsible for paying the fees?
- When should I use Shieldpay?
- What is Shieldpay?
- Why do you charge service fees?
- How will the fee show in the final amount I receive from Shieldpay?
- How is Shieldpay different from Paypal?
Signing up
- What details do I need for the other party to send or request payment?
- I'm trying to sign up but it's asking me for a 6 digit PIN, what is this?
- What do I need to know about opening a Shieldpay account?
- Why do you ask for my date of birth?
- Why do you ask for my address?
- Why do I need a password and PIN?
Managing my account
Funding, Withdrawing & Refunds
- Why have I been charged by my credit card company?
- Will I be charged a fee by my credit card company for using Shieldpay?
- I am using a debit or credit card to place money with Shieldpay - will I be charged by my bank or credit card provider?
- What does funding the Shieldpay Vault mean?
- What forms of payment does Shieldpay accept?
- Can I fund the Shieldpay vault with PayPal?
Payments
- What is a cross border transaction fee?
- How do I send payments?
- How do I receive payments?
- How do I request payments?
- Transaction best practices
- Are there any fees if the transaction is cancelled?
Security & Legal
- How does Shieldpay protect me?
- How do we verify users?
- What to do in case of a security problem
- How long is my information stored with Shieldpay?
- How is my information stored?
- Why do I need to complete ID verification?
Communicating
Disputes
- 1. I want to dispute the transaction with the other person. What can I do?
- 2. Who can raise a dispute?
- 3. What happens to the funds during a dispute?
- 4. How do I raise a dispute?
- 5. What information do Shieldpay need from me to be able to raise my dispute?
- 6. What happens when you have enough Reasonable Evidence?