1. I was asked to provide a bank statement, but the link provided did not allow that. What should I do?

Please accept our apologies if an email said that a bank statement was needed
but the link did not allow you to upload it.
You can simply use the link to provide your bank account information without
uploading a bank statement.
If you have already submitted the form, it has most likely been received
successfully and there is no action needed from you now.
Unless requested, please do not email your bank statement to our support team.
If we need information or documentation from you, please be assured we will
reach out to you and let you know how to provide it to us.