I submitted my information via the secure portal however I did not receive a response.
Due to the current influx of queries into the customer support team we will be unable to individually confirm to claimants whether we have received their personal details.
Please rest assured that our system will send a reminder email to any claimant whose response has not been appropriately recorded via the secure portal.
If you receive a reminder email from ‘noreply@shieldpay.com’ to submit your information again, please proceed to recomplete the form.
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Ismail Elmi
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