Why is it taking so long to receive my payment?

We understand you may be unhappy with the length of time it is taking to process your payment. We are working closely with your law firm to disburse the Compensation Awards quickly and securely.  

Your law firm has been providing us with claimants’ details.  Per the law firm and our regulatory requirements, we have undertaken a set of verification checks to ensure we are paying the correct person and protecting you from any fraudulently activity. 

To clarify, any money we have received is safeguarded with authorised banks and we do not use this money in any way for our own financial gain.   

In addition to this, if you are receiving the settlement claim in a non- UK bank account there may be delays as we may need to collect additional payment instructions from you to ensure the settlement claim reaches your international bank account.