Articles in this section

• 1. I submitted my information via the secure portal however I did not receive a response.
• 2. Why do we need to provide bank statements?
• 3. I only have a joint account, will this be a problem?
• Are there any additional fees involved?
• Can I change the way I receive my payment?
• Can I change the way I submit my information to Shieldpay?
• Can we pay the funds in another currency?
• How can I be assured that the personal documents I send are securely received?
• How can I contact Shieldpay?
• How will Shieldpay be sharing my personal data?