Our regular business hours are Mon-Fri 9am to 6pm GMT. Due to the current influx of queries into the customer support team it may take us some time to respond back to all queries, however we aim to respond within 2-3 business days.
Articles in this section
- 1. I submitted my information via the secure portal however I did not receive a response.
- 2. Why do we need to provide bank statements?
- 3. I only have a joint account, will this be a problem?
- Are there any additional fees involved?
- Can I change the way I receive my payment?
- Can I change the way I submit my information to Shieldpay?
- Can we pay the funds in another currency?
- How can I be assured that the personal documents I send are securely received?
- How can I contact Shieldpay?
- How will Shieldpay be sharing my personal data?