Shieldpay was built on our foundation to protect our customers in any payment transaction and along with this we also want to be known for giving our customers an excellent experience which we work hard to maintain.
We also know that sometimes things can go wrong, we might have made a mistake or we could have done things better. Our promise is to do our best to make sure we put things right and resolve your complaint and be respectful, prompt, open, honest and most importantly focused on resolving your complaint.
If you wish to make a complaint, please contact us at the following address: Complaints@shieldpay.com
Please also download our complaints leaflet below for further guidance on our complaints process.