9. What happens if you can't reach an agreement during the Negotiation Period?

If you can’t reach agreement during the Negotiation Period, then you’ll have to submit the dispute to arbitration. At Shieldpay we work with the Centre of Effective Dispute Resolution (CEDR) (www. Cedr.com) to help you submit your unresolved dispute to arbitration.

When you transact using Shieldpay, you agree to be bound by CEDR Rules.

While we allow for Alternative Dispute Resolution through CEDR, you’re not bound to use CEDR, and you can use another licensed arbitration service, or you can bring a claim to the Court to resolve your dispute.

If you choose to use CEDR to take the dispute to arbitration, this has to start within 14 calendar days of the “Negotiation Period” ending. This second 14-day period is referred to as the “Arbitration Commencement Period”.

If arbitration doesn’t start with 14 calendar days of the “Negotiation Period” ending, Shieldpay will cancel the transaction and refund the Sender of funds, less fees, regardless of who initiated the dispute.

Any result from the CEDR Arbitration process is shared with Shieldpay and is final, legally binding and may be enforced by a Court.