1. I want to dispute the transaction with the other person. What can I do?

We’re here to help with any issues, but if you’re unhappy with the other person in the transaction usually the easiest way is for you to try and resolve the dispute amongst yourselves first. It’s important you let us know that you are disputing the transaction as soon as possible so we can freeze and hold the funds in the Vault. If you’re not able to reach a resolution, then let us know - we’re happy to step in and assess the situation as an independent third party to help resolve the issue.  If that still doesn’t work we can refer you to our Arbitration Process.