How do you know it's us?

Shieldpay works diligently to stop others from counterfeiting our website, mobile phone apps, and other means of accessing our Service.  However, our work to eliminate imitations is never 100% successful: someone can impersonate Shieldpay until we catch up with them.  If you think a fake website is Shieldpay’s real website, you may log in at the fake one, and thereby disclose your login credentials to a Shieldpay imposter.  See “What to do in case of a security problem” if this has happened to you.

To help ensure that you log in to the real Shieldpay website:

• Be aware of links to Shieldpay - always check that any link issued in any communication links to shieldpay.com. Following a link is safe only if you can trust the linker, and you may not always know who that is.  Emails can be made to look as if they come from Shieldpay, when really they do not. For more information see our article on “Phishing or Scam Emails”. The easiest and safest way to be sure you go to the real Shieldpay website is to type “www.shieldpay.com” in the address bar of your browser and hit Enter.
• Check the address bar. When you reach what looks like the Shieldpay website, check the address bar at the top of your browser window.  It should look about like this (please allow for slight variations in appearance depending on your browser):
  
• In that example, “https” and the closed padlock indicate that the connection between your browser and the Shieldpay server is encrypted, so others along the way cannot eavesdrop. The words “www.shieldpay.com” and “ShieldPay Limited [GB]” confirm that your browser is connected to our server, and the green shading indicates that the browser “knows” it is us because of a certificate issued by a trustworthy third party who identified us using standard methods.  If the address bar is yellow or red, or if the connection is not secure (padlock open or no “https”) or connected to us (address is not to www.shieldpay.com), do not log in there.  Fraudsters may misuse our name, but it is more difficult for them to misuse our internet domain name, www.shieldpay.com, so look for that domain in the address (exactly “www.shieldpay.com” just before the first slash appears).

Just to note that we use Zendesk to host these FAQs so you may see the following on your browser: https://shieldpay.zendesk.com/hc/en-us . For more information about Zendesk you can head to their website at: www.zendesk.com